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Custom Mobile Applications - Web Falcon - Solstice

Mobile Projects

The projects listed below, may or may not be applicable to your industry, however, they are examples of ways other businesses have mobilized their business process to have access to critical information any place, anytime. Peruse these applications to get ideas on how you might revolutionize your business.

Web Falcon

Web Falcon

Industries: Restaurant, Airline, Hospitality

Description: Web Falcon is a mobile cloud computing application for surveying guests allowing them to register feedback for an organization while they are still in the experience. If the application is used at a restaurant, for instance, each guest, while still seated at the table, is given a mobile device with the application on it answering a few pertinent questions relative to the meal, quality of service or overall experience. The device also provides access to loyalty programs, restaurant specials, games, videos and other fun content.

When guests submit responses to survey questions via the handheld device, the responses are immediately captured in a business intelligence tool. The data can be queried and analyzed in real time from the web to discover trends (locally, regionally or nationally). Custom alerts based on aggregated answers or specific answers to a certain questions are available

Benefits:

  • Loyal customers.
  • Capture immediate, actionable feedback on experiences.
  • Text message alerts for on-site managers.
  • On the spot advertising, upsell, or coupons.
  • Entertained customers during waiting periods.