There are many reasons why the final solution does not perfectly fit the intended needs. Besides the aforementioned flawed processes, projects also encounter scope creep, improved definition of needs and requirements, shifts in user preferences and so on. Often, users gain a better understanding of their needs as they go through the development process and only have a clear idea of their requirements after the project has been delivered.

Regardless of the reasons for gap between the desired solution and delivered solution, it is nevertheless, quite common for such a gap to exist. The trick is how to deliver critical functionality without adding significantly to the time and cost of the project at hand.

Because of our broad technical abilities and multiple platform expertise, Solstice is often brought in to develop modular solutions needed to patch functionality or improve usability. One such client, Georgia Department of Transportation (GDOT) hired Solstice to develop a usable solution to a problem that had been attempted on two previous occasions by two other development organizations. Both solutions provided various levels of usability but neither one gave GDOT the complete solution they had initially desired.

By combining two of Solstice's core strengths of working directly with the end user and rapid-turn iterative development, Solstice engineers were able to gain a better understanding of what the end users expected in the solution but could not readily identify. Developing those requirements into an immediately usable skeletal solution, Solstice was able to further uncover incongruous data transfers and important interface issues without wasting time or delivering another faulty product. GDOT has already rolled out the third phase of the project in a significant test plan with plans to deploy the completed version in a few short months.